SaaS
I’m thrilled to announce that I’ll be joining Balderton Capital on a part-time basis to work with the firm and its portfolio companies on topics related to enterprise software, strategy, go-to-market, marketing, and SaaS metrics. You know, my usual stuff. In addition, I expect to do some more
Boards
A corporate lawyer friend once told me to think about director protections as a triangle with three legs [1]: * D&O insurance, which stands for directors and officers insurance (and with which most people are familiar) * Indemnification agreements (with which some people are familiar) * Charter provisions (with which it
Management
A few days ago, Steve Pockross released a new episode of his Yes, And Marketing podcast on which he interviews a series of "eclectic and enlivening" marketers where "your weird shower thoughts and disparate liberal arts references take a road trip." I was last week'
Metrics
I recently gave a presentation at SaaSBoomi, an India-based SaaS founder community, which was structured as an interview by Evangelist at Freshworks for Startups, Jayadevan P K (aka, JPK). In the interview I answer the following questions: * How do you look at ARR (Annual Recurring Revenue) and its relation to
Boards
There's only one executive who should ever say, "the board brought me in," and that is the chief executive officer (CEO). Yet, you'd be surprised how often you hear other executives -- chief revenue officers (CROs), chief marketing officers (CMOs), chief product officers (CPOs)
Boards
What's a NED, anyway? NED stands for non-executive director (also abbreviated as NXD) and it refers to a member of company's board of directors who is not on the executive management team. While NED is the more common term in Europe, in Silicon Valley we typically
Marketing
The purpose of this post is to embed the video recording of my recent appearance on Monday Night Metrics with Ray Rike of RevOps^2 and Ben Murray, also known by the sobriquet, The SaaS CFO. In this fast-paced episode we move through topical discussions of the major SaaS metrics
SaaS
Please join us for tomorrow's SaaS Product Power Breakfast with entrepreneur and venture capitalist Paul Jozefak, CEO of Receeve (an all-in-one platform for collections and recovery), on how to use SaaS as a layer atop legacy systems to prove return on investment (ROI) and smooth the customer'
Competition
I sometimes get asked about how to structure an enterprise software marketing organization and the relative roles of product marketing vs. competitive analysis. In this post, I'll share my (somewhat contrarian) thoughts on this topic. My first job in marketing, which served as my bridge from a technical
Silicon Valley
As you may know, I have been experimenting with Clubhouse over roughly the past six months in several capacities: as a regular user, an occasional audience participant/questioner, and as the host of a regular room I've been running with Thomas Otter, the SaaS Product Power Breakfast. I
Cloud
Please join us for tomorrow's SaaS Product Power Breakfast, Thursday 6/24 at 8am Pacific. Our guest is veteran technology executive Evan Kaplan, CEO of Influx Data, makers of the open-source, time-series database InfluxDB. Our theme for tomorrow's episode is how to manage the transition from
Customer Success
This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: * The answer, which is 104%. (Median NDR