AI
Unlike many marketers, I’m not particularly prone to hyperbole, and thus “crisis” is not a word that I use lightly. But I think saying “pipeline crisis” is warranted today when discussing what’s happening in marketing and is a key underlying cause for the broader malaise in SaaS growth.
AI
Today, I presented at SaaS Metrics Palooza 2025 on the differences between selling work and selling software. I'd like to thank my metrics brother, Ray Rike, for inviting me to speak and I'd like to thank everyone who attended the session. Topic covered include: * Defining outcomes
GTM
Today Dan Teodosiu, Thor Mitchell, and I hosted a Balderton webinar entitled Aligning Product and Go-To-Market (GTM) Using Customer Value Metrics. We are all executives in residence (EIRs) at Balderton -- Dan covers technology, Thor covers product, and I cover go-to-market -- and, in a display of cross-
Customer Success
The concept of an ideal customer profile (ICP) has been around for a long time, but like its cousin, the minimum viable product (MVP), it is often misunderstood. In this post, I'll offer some background commentary on the ICP concept and then build into one of my favorite
AI
I first met Ian Howells in London long ago, as fellow footsoldiers in the early relational database wars. While you had to be pretty technical to do product marketing in those days, Ian was technical with a capital T, having just sprung from university with a PhD in distributed databases.
Branding
Every day I hear more and more about the “sea of sameness” from founders, CEOs, CROs, and CMOs. The dialog goes something like this: * There are so many products out there, * They are getting more similar, * Customers are more confused than ever, * Unable to see the differences between them. * Thus,
Communications
[Cross-posted from LinkedIn, see note.] <rant> I can't tell you the number of times I applied this rule when I ran marketing from $30M to $1B at Business Objects back in the day. It's 1:00 AM, I'm doing final edits
CAC
I've written about this topic a lot over the years, but never before integrated my ideas into a single high-level piece that not only provides a solution to the problem, but also derives it from first principles. That's what I'll do today. If
Competition
Does your competitive analyst introduce themselves like this? "My name is Balls. Harvey Balls." If so, you’ve got a problem. Not only because his younger brother Big is a controversial employee over in DOGE but, more importantly, because old Harvey is not defining his job correctly. Many
Demandgen
My marketing professor once said, The answer to every marketing question is, "It depends." Thus, the important part is knowing on what. So, how do you calculate the cost/opportunity? Well, it depends! On what? On the specific question you're trying to answer. When people ask
Demandgen
Why is it that when we want to add an account executive (AE) to the plan, we always think about some ratios but not others? For example, most people think: Boom! Then we're going to need: * 2/3rds of an sales consultant (SC) * 1/3rd of a sales
Marketing
Years ago, I was in a board meeting and a VC dropped the expression: "you can't eat IRR." I'd never heard it before. It sounded catchy. But, honestly, I didn't know what it meant. At first, I thought it was VC-ism.